Welcome
Welcome to WoodButcherDesigns! Our pieces are uniquely crafted to meet the design goals of artfully blending function and esthetics. In other words, we want your interior spaces to look great, yet serve a purpose.
Please convo us with any questions or for information regarding custom orders. We are happy to make our items shorter, longer, in a different color - whatever your preference. Thank you for shopping!
Payments
*For your convenience, we accept PayPal, credit cards, debit cards, Google Wallet, Apple Pay, some bank transfer services and Etsy gift cards through Etsy Direct Checkout.
*We are required to charge 7% sales tax to our Florida buyers.
*Etsy collects sales tax for items shipped to customers in Pennsylvania, Washington and Minnesota.
Thank you for your purchase! We appreciate your business!
Shipping
**While our production times remain unchanged, we have noticed that some package delivery times have been extended due COVID-19. USPS is reporting shipping delays due to high package volume and limited employee availability. We are working diligently to get our products made and shipped as quickly as possible. We wish you and your families a safe and wonderful holiday season and we thank you for your business!**
*Please note that shipping times with USPS/FedEx may be longer than normal during the holiday season.
MOST ITEMS ship 7-10 business days following receipt of payment (see individual listings for details). Currently, we ship within the United States and to Puerto Rico.
CUSTOM ITEMS ship 7-10 business days following receipt of payment.
**Please note that these are our processing times, and all of our items are made to order. Processing times do not include shipping time/days in transit.
**INTERNATIONAL BUYERS are responsible for any customs fees and taxes. In the event international buyers wish to return an item, please be advised that we are unable to provide a refund on any customs fees, taxes or shipping costs.**
*If your order is a gift, please let us know in the "note to seller" area during checkout. We typically include an invoice in all packages (with pricing and shipping costs), but will leave this out in such a case. We are also happy to include a complimentary handwritten note - just let us know!
*Buyers local to Melbourne, FL, please convo us before purchasing to discuss delivery options!
*PLEASE ensure that you enter the correct address for order shipment, as that is the location to where your products will be shipped. Unfortunately, we cannot refund shipping costs or orders shipped to an incorrect address entered during checkout. If an item(s) is returned in this situation, additional postage cost will be required to send the item to the corrected address.
*We are not responsible for items lost or stolen from your doorstep. Please contact us about purchasing shipping insurance information, if this is a concern.
Returns & Exchanges
I gladly accept returns and cancellations
Just contact me within: 14 days of delivery
Ship items back to me within: 21 days of delivery
Request a cancellation within: 24 hours of purchase
I don't accept exchanges
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
- Custom or personalized orders
Returns and exchange details
WE GLADLY OFFER REFUNDS.
Just contact us within: 14 days of delivery
Ship items back to us within: 21 days of delivery
*We are unable to refund original shipping fees on returns.
THE FOLLOWING ITEMS CANNOT BE RETURNED:
Because of the nature of these items, unless they arrive damaged or defective, we cannot accept returns for:
-Custom or personalized orders
CONDITIONS OF RETURN:
Buyers are responsible for return shipping costs. Items must be returned in their original packaging. Please make certain to repackage return items carefully, as to avoid sustaining damage during transit. If the item is not returned in its original condition, a refund will not be issued.
QUESTIONS ABOUT YOUR ORDER?
Please contact us if you have any problems with your order.
PRIVACY POLICY:
We will only use your shipping and billing address, and contact information:
• To communicate with you about your order
• To fulfill your order
• For legal reasons (like paying taxes)
Additional
*All of our products are made to order.
*Great care and attention to detail go into describing our products, and images found within each listing are examples of our handmade items. Our products are made primarily of wood, which varies in color, grain and texture. As such, each piece may absorb stain, paint and any finishing material variant from the next, even within the same species of wood. Please contact us with any questions. We love talking about and describing our wares!
**Please keep in mind that all computer monitors and mobile devices are different, and colors and finishes may appear slightly varied in person as opposed to on your screen. Please contact us with any questions.
Frequently Asked Questions
Custom and personalized orders
We LOVE creating custom and personalized products! Please convo us and let us know what you'd like!
Sizing details
See something you like but would like it in a different size, color or variation? Strike up a convo and let us know your preferences.
Gift wrapping and packaging
While we do not provide gift wrapping and packaging at this time, we're happy to include a handwritten note with your order. Just let us know the details in the "note to seller" area during checkout!
Wholesale availability
Many of our products are available for wholesale purchase. Please convo us to learn more!